Venue card

Starting up

1. Laptop on the plug, not on battery.
2. Printer on, paper and ribbon in, no light flashing.
3. Camera on and plugged in, then the button.
4. Start OhSnap. Press the button once: one photo, one print.
5. Anything wrong, open the admin panel: Ctrl+Shift+A.

The keys you need

No picture from the camera

1. Wait ten seconds. The booth restarts a stopped or frozen camera by itself.
2. DSLR asleep? Wake it, turn its auto power-off off, run it from mains.
3. Push both ends of the USB and HDMI leads in. Try another USB port.
4. Admin, Cameras: Restart camera, then pick the camera under Device.
5. Close anything else that uses the camera: Teams, OBS, the capture card's own app.
6. Last resort: Backgrounds, pick a still. The booth keeps running without a live picture.

Nothing prints

1. Look at the printer: paper out, ribbon out, cover open, a jam.
2. Ctrl+Shift+F and look for a driver message on the desktop. Clear it.
3. Windows Settings, Printers, the printer, Open print queue: untick Pause printing and Use printer offline, cancel stuck jobs.
4. Printer off and on. Admin, Output, Printing: pick the printer by name again, Print a test page.
5. The photo was still saved. Print the last photo on the same panel prints it again.

The button does nothing

1. Space on the keyboard takes a photo. If that works, it is the button or its lead.
2. Another USB port. Admin, Inputs, Devices: Last seen lists every press the app hears.
3. Press Bind next press beside Take a photo, then press the button.
4. A message on the waiting screen instead of the prompt means the daily photo limit was reached: Diagnostics, Venue.

Stuck, or all wrong

1. Escape. Then close the admin panel if it is open: the button is ignored while it is.
2. A frozen screen reloads by itself after 30 seconds.
3. Quit and start OhSnap again. Settings and photos are kept.
4. Restart the laptop. It needs no internet to come back.
5. Truly lost: Diagnostics, Export config, then Reset to defaults, then the Classic booth button on Output.

Where the photos are

Pictures\OhSnap\ on the laptop, a folder per event and day, unless Output names another folder. If that folder cannot be written (a USB stick pulled out), photos go to Pictures\OhSnap and the screen says so. Gallery shows today's, prints one again and opens the folder.

Tell us what happened

Diagnostics, Export diagnostics saves one zip to the Desktop: settings, log, camera and printer facts. No photos and no PIN are in it. Send it with a photo of the bad print to OhSnap@gamingworld.uk when you are back online.